Welcome to Women Clothing Sales! We’re delighted you’ve chosen us for your fashion needs. Below you’ll find answers to our most frequently asked questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.
About Our Products
What types of clothing do you offer?
We specialize in stylish women’s fashion including:
- Chic tops for every occasion
- Elegant blouses for work or special events
- Beautiful dresses for all seasons
- Comfortable yet fashionable pants
- Trendy skirts to complete your look
What sizes are available for your clothing?
Our collections typically range from XS to XL, with some styles available in plus sizes. Please check individual product pages for specific size availability and measurements.
Pro Tip: For the most accurate fit, we recommend reviewing our size charts carefully before ordering. If you’re between sizes or unsure, consider sizing up for a more comfortable fit.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. This will allow you to track orders, save favorites, and enjoy faster checkout in the future.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password shortly.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.
Payment Information
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to enter my credit card information on your site?
Absolutely! We use industry-standard encryption to protect all your payment information. Your security is our top priority.
Why was my payment declined?
Payment declines can happen for several reasons:
- Insufficient funds in your account
- Your bank’s security measures
- Incorrect card details entered
- International transaction restrictions
Shipping & Delivery
Where do you ship?
We’re proud to offer worldwide shipping to most countries! Currently, we’re unable to ship to some remote areas and parts of Asia. During checkout, you’ll be notified if we can’t ship to your location.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping: $12.95 flat rate via DHL or FedEx (delivery in 10-15 business days after dispatch)
- Free Shipping: Available on orders over $50 via EMS (delivery in 15-25 business days after dispatch)
How long does order processing take?
We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information when your order ships.
Can I track my order?
Yes! Once your order ships, you’ll receive an email with tracking information. You can use this to:
- Track your package’s journey in real-time
- Get estimated delivery dates
- Receive delivery notifications
Need it fast? For the fastest delivery, choose our Standard Shipping option with DHL or FedEx. It’s perfect when you need that special dress for an upcoming event!
Will I need to pay customs fees?
Depending on your country’s regulations, customs and import duties may apply. These fees are the responsibility of the recipient and are not included in your order total. We recommend checking with your local customs office for more information.
Returns & Exchanges
What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, you may return most unworn, unwashed items with tags attached within 15 days of receiving your order for a refund or exchange.
How do I return an item?
Please contact our customer service team at [email protected] to initiate a return. We’ll provide you with return instructions and the appropriate return address.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank to process the refund.
Do you offer exchanges?
Yes! If you need a different size or color, please contact us to arrange an exchange. Exchanges are subject to product availability.
Important: For hygiene reasons, we cannot accept returns on certain intimate apparel items. Please check product descriptions for details.
Contact Information
How can I contact customer service?
We’re here to help! You can reach our friendly customer service team at:
- Email: [email protected]
- Mailing Address: 1968 Summit Park Avenue, Detroit, US 48226
Thank you for shopping with Women Clothing Sales! We’re committed to providing you with fashionable clothing and excellent service. Happy shopping!